TERMS AND CONDITIONS OF USE
This is a legal agreement (the “Agreement”) between You, the individual, company or organization (“you,” “your,” or “Customer”) and PHENOM MARKETING, INC (“we,” “our”, “Company”). By ordering, accessing, using or purchasing BioSource Labs products (“Product”) through this website or related websites (collectively the “Website”), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.
IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE AND PRINT A COPY FOR YOUR RECORDS.
Any statements on this site or any materials or supplements distributed or sold by www.Biosourcelabs.com has not been evaluated by the Food and Drug Administration (FDA). This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions we suggest consulting with a physician before using any of our products. The results on all products are not typical and not everyone will experience these results.
Toll Free Customer Service phone: (866) 537-2214
Please carefully read the following terms and conditions as when you purchase any of the products from our web site, you agree and are bound to the following terms and conditions.
This Agreement is between PHENOM MARKETING, INC and you (“you” or “Customer”) This Section sets forth the terms and conditions which apply to the use by you of the website (as defined below) and any other subscription product or service offered for sale by BioSource Labs and/or its affiliates. The right to use any product or service offered by PHENOM MARKETING, INC is personal to you and is not transferable to any other person or entity. PHENOM MARKETING, INC reserves the right to make changes to the website, policies, and these terms at any time without notice
We believe in complete customer satisfaction. You have 30 days to request a refund after you receive your order. To return a product, you will need to obtain a Return Merchandise Authorization (RMA) number by contacting us at (866) 537-2214. Our customer service department will email you an RMA number within 24-48 hours of your request depending on eligibility. You will be refunded for each unit you send back to us only. You will need to send each unit back to the address provided below. Upon receipt you will receive a refund of purchase price minus shipping and handling and any applicable restocking fee. Orders with opened units may be charged a restocking/disposal fee of $8.30 per unit. Refused or returned packages that are sent to us without prior approval from Customer Care are not eligible for a refund.
You may request a refund by calling (866) 537-2214 Monday thru Saturday 9am-5pm Pacific Standard Time.
NOTE: The Transaction will show on your Credit Card statement as BioSource Labs or BioSource Labs, LLC. You may see two charges from us for different amounts on your credit card statement if you have selected to purchase any special offers presented to you after submitting your initial order.
Toll Free Customer Service phone: (866) 537-2214
Attn: BioSource Labs Returns Department
30251 Golden Lantern
Ste E #558
Laguna Niguel, CA 92677
RMA # ___________________
Be sure to write your RMA # on the outside of the envelope for proper account credit.
We are not responsible for lost or stolen items. Return packages must be sent using some type of delivery confirmation system to ensure proper delivery.
After the returns department receives your return, it generally takes 7 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for the return to be posted to your account, depending on your financial institution.
Please note the following terms:
- Returned packages will only be refunded with an RMA number that was provided by Customer Service. Call Customer Service at (866) 537-2214 for your RMA number. RMA numbers are good for 30 days.
- Refunds will only be issued to the same credit card to which they were charged.
- Customer is responsible for return shipping charges.
- After the warehouse receives your return, it generally takes 2 business days to process your return. Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your banking institution’s billing and credit schedule.
- Our customer service representatives may offer you a discounted price or partial refund if you call to cancel your account. You may accept or reject the discounted price or partial refund. If you reject the discount or partial refund, then in order to obtain your refund you will be required to return the product to us using an RMA number as described above. If you accept the discount or partial refund, you agree to waive your right to return this order.
Statements made by BioSource Labs have not been evaluated by the food and drug administration. The FDA does not evaluate or test herbs. These products are not intended to diagnose, treat, cure or prevent any illness or disease. Consult with your physician for diagnosis or treatment. Use herbs as per instructions and always watch for any allergic reactions.
The information presented on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health in cooperation with a licensed medical practitioner.
In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself.
No responsibility is assumed by PHENOM MARKETING, INC the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner’s services. No guarantees of any kind are made for the performance or effectiveness of the preparations mentioned on this website. Furthermore, this information is based solely on the traditional and historic use of a given herb, or on clinical trials that are generally not recognized by any US government agency or medical organization.
BioSource Labs offers varying products and packages. You can select any of the products or order options, and you will not be enrolled in any type of continuity program by ordering from this website.
BioSource Labs offers wholesale rates and reselling capabilities only to authorized resellers. Authorized resellers must have a signed agreement and unique id given upon approval.
BioSource Labs does not allow reselling via any online channel including but not limited to online marketplaces such as Amazon.com, Walmart.com, eBay.com.
Customer satisfaction is our main priority, and we are always interested in making our customers’ experience with our products enjoyable and convenient. If you would like to request custom arrangements for your account, such as bulk orders, and/or ordering additional products, just call our customer service representatives and we will be happy to discuss your account with you. We cannot accommodate every request, but we do our best to accommodate where possible. To ensure the highest quality customer care, and to be sure that your order is handled correctly, your call will be recorded and archived for future reference.
Bulk orders are not considered wholesale orders and are not for resale by any means, whether online or offline. Purchasing any BioSource Nutra products in individual units or in bulk and attempting to resell is considered a breach of this agreement.
You hereby represent and warrant that:
- You are age eighteen (18) or older.
- You have read this Agreement and thoroughly understand the terms contained.
- You further represent that PHENOM MARKETING, INC has the right to rely upon all information and may contact you by email, telephone or postal mail for any purpose regarding the use of this website
ENTIRE AGREEMENT: This Agreement sets forth the entire agreement between the parties. You acknowledge and agree that You have reviewed this Agreement in its entirety, and every part thereof, and that You understand the Agreement. You further acknowledge and agree that You have had the opportunity to review this Agreement and otherwise consult with Your independent counsel as to the Agreement.